Refund & Cancellation Policy

1. Overview

NoteSaarthi (“we”, “our”, “us”) sells digital products — access to AI study tools (subscriptions) and digital notes bought from other students on our marketplace. Both are delivered instantly and cannot be returned once delivered, so all sales are final and no refunds are given. Please read this policy before you pay; by making a payment you agree to it.

2. Marketplace Note Purchases

• No refunds: when you buy notes, access is granted immediately as a read-only notebook in your account. The content is delivered and viewable right away and cannot be returned, so a completed purchase is non-refundable and cannot be cancelled.
• Check before you buy: every listing shows free sample pages, the subject, the total page count, and buyer ratings where reviews exist. Please go through these carefully — they are there so you can judge the notes before paying.
• Buying a single chapter: some notes can be bought one chapter at a time. A chapter purchase gives you only that chapter’s pages, shown as its page range before you pay, and is final in exactly the same way. Buying a chapter is a separate purchase from the full notes — if you later buy the whole set, that is a new payment and the earlier chapter purchase is not refunded or set off against it.
• If a listing is later removed: notes you have already purchased stay in your account and remain readable. Since your access is not taken away, no refund is due.
• Report bad content: if notes are misleading, unreadable, or not the seller’s to sell, tell us through our Contact page. We act against the seller and the listing, and we withhold or reverse the seller’s earnings from it — but this does not create a refund to the buyer.

3. Premium Subscriptions

• No refunds: subscription fees already paid are non-refundable. This includes partial or unused periods — we do not give pro-rata refunds if you stop using NoteSaarthi mid-period.
• Cancellation: you can cancel anytime, and cancelling stops the next renewal. Your Premium access continues until the end of the period you have already paid for; nothing is refunded for that period.
• Try the Free plan first: the Free plan lets you use the core study tools within monthly limits, so you can see how NoteSaarthi works before paying for Premium.

4. Failed or Duplicate Payments

This is the one case where money comes back, and it is not a refund — it is a payment that never delivered anything. If an amount was deducted but your purchase or Premium access was not activated, or you were charged twice for the same thing, the amount is either auto-reversed by Razorpay or returned by us.

• Contact us through our Contact page with your registered email and the payment reference, ideally within 7 days of the charge.
• Verified amounts are returned to the original payment method via Razorpay, typically initiated within 5–7 business days. How long it then takes to appear in your account depends on your bank or card issuer.

5. Seller Earnings

Earnings from a sale are held for 7 days before entering a payout run. If a listing is removed in that window because the seller did not have the right to sell it, those earnings are withheld or reversed — including amounts not yet paid out. See section 6 of our Terms of Service.

6. Your Statutory Rights

Nothing in this policy removes any right you have under applicable law, including the Consumer Protection Act, 2019. Where the law requires a refund in a specific situation, we will honour it.

7. Contact

For any question about this policy or a payment on your account, reach us through our Contact page and we will respond promptly.